Though we've grown into multiple business lines over the years, we serve every customer as One Busey. For more than 157 years, our foundational values have remained unchanged, creating the bedrock of our culture and guiding everything we do.
Knowledgeable — We provide accurate information, never guesswork. When we don't have an immediate answer, we find it. We master both our services and the technical expertise required by our roles.
Trustworthy — Your accounts receive our utmost care and confidentiality. Integrity drives every interaction as we handle your financial matters. Sound judgment and common sense guide our decision-making.
Friendly — Every customer is our honored guest. You'll receive an immediate, warm welcome where we use your name, offer genuine smiles, and introduce ourselves as if welcoming you into our own home.
Responsive — You have our immediate attention. We set aside other tasks to focus entirely on you and ensure your needs are addressed within 24 hours.
Community-minded — We strengthen our communities through active leadership and volunteerism, building stable foundations for families and organizations alike.
Customer-centric — We view our company through your eyes. By listening closely and solving your key needs, we build lasting, trusting relationships that stand the test of time.
