OV Water Utility online customer portal to shut down Aug. 26

ORO VALLEY, Ariz. (Aug. 22, 2022) – The Town of Oro Valley will soon launch a new and improved way for Water and Stormwater Utility customers to pay their bills online and manage accounts. To prepare for the change, the Water Utility Department will need to cut-off the current customer portal at 9 a.m. on Friday, August 26. The new customer portal will launch on Monday, August 29. During the cut-off, online account access will not be available, and payments in any form will not be accepted.

When the new customer portal is launched, customers will need to refer to their last bill, as the payment amount will be a registration code to set up online payments. If a customer doesn’t have their bill, they will need to call the Water Utility to set up an account. A second press release with information about the new portal and how customers can access their accounts will be released the week of August 29.

CHANGES IN BILLING CYCLES

In addition to the new Water Utility Customer Portal, billing cycle dates are changing. The new bills are scheduled to go out on the 7th of every month and will be due the on 28th. Customers should expect to see their first water bill utilizing the new billing system the week of September 12.

To allow customers to get familiar with the new billing system, the Water Utility will not be imposing late fees or water shutoffs for the months of September and October of this year. Regular enforcement for non-payment or delinquent accounts will resume November 1, 2022. If you have any questions, please contact the Water Utility at 520-229-5000 or email OVWater@orovalleyaz.gov.